Shipping Policy

1. Type of Products
  • At PCY Digital, we exclusively provide digital products such as game credits, top-ups, prepaid vouchers, and digital codes. These items are delivered electronically through our platform, and no physical goods are sold or shipped. All transactions are processed online to ensure a fast and convenient experience for our users.
    • 2. Delivery Timeframes
  • Digital orders are typically fulfilled within 5 to 30 minutes after successful payment. This applies to automated top-ups and instant code delivery. However, certain transactions may require manual verification, which can extend the processing time to up to 24 hours. These delays are usually caused by system checks, high traffic periods, or public holidays.
    • 3. Delivery Methods
  • All products are delivered through digital channels. Game credits are directly credited to your game account using the Player ID and Game Server you provide. Digital vouchers and codes are sent to your registered email or phone number via SMS. No physical courier services or shipping are involved in any part of the process.
    • 4. Customer Information Requirement
  • To ensure accurate delivery, you must provide your Player ID, Game Server (if applicable), phone number, and email address at the time of purchase — specifically before adding a product to the cart. Orders with missing or incorrect details may result in failed delivery or delays, and PCY Digital cannot be held responsible for such errors.
    • 5. Returns and Refunds:
  • Due to the nature of digital goods, all sales are final. Once an item is delivered or redeemed, it cannot be refunded, canceled, or exchanged. We strongly advise customers to double-check their information before placing an order. If you do not receive your item within 24 hours, please contact us at [email protected] with your order number and payment proof. Our team will investigate and assist accordingly.