Refund Policy

1. Refunds Policy:
  • We want you to have a seamless experience with your game top-up from PCY Digital Sdn Bhd. If you encounter any issues, we provide refunds under specific conditions outlined in this policy.
    • 2. Eligibility for Refunds:
  • The game credits must be refunded within 7 days from the date of purchase.
  • The game credits must be unused and in their original state.
  • Refunds are subject to inspection and approval.
    • 3. Initiation of Refunds:
  • To initiate a refund, please contact our customer support team at [email protected] or +6011-6379 6268 within 7 days from the date of purchase.
  • Our customer support team will provide you with instructions on refunding the game credits.
    • 4. Inspection and Approval:
  • Refunded game credits will be inspected upon receipt. If they meet the eligibility criteria, a refund will be processed.
  • Refunds may take 7 days to process and will be issued to the original payment method.
    • 5. Refund Amount:
  • The refund amount will include the purchase price of the game credits and any applicable taxes.
    • 6. Cancellation Policy:
  • Orders can be canceled within 7 days of purchase. Contact us as soon as possible if you wish to cancel an order.
    • 7. Contact Us:
  • If you have any questions or concerns regarding our refund policy, please contact us at [email protected] or +6011-6379 6268.